Moving House

Moving a complex needs care service is a massive task! What were some of the key challenges?
There were many logistical elements to consider with the move – this was a challenge in itself as we had to consider everything, from having enough food and meals cooked in both homes during the crossover period, to is the building warm enough? Who is looking after who? How many staff per clients in each building? Do we require agency support to provide staff cover? How do we distribute medication appropriately during the move?

We had to call in ICT to help us with some of these issues. Nothing seemed straightforward – but that was to be expected.

What are the key benefits of the new home?
It’s so accessible, and this is by far the best benefit. It makes it unique and means we can welcome clients who may have a lot of physical health and mobility needs and ensure they are much more comfortable. There is so much more space, and lots of breakout rooms… this has allowed us to create a sensory room which the clients benefit from massively.

We also have a prayer room which is used for bible studies, and have been able to set up a gym to help our clients keep on top of their physical wellbeing. The space in general means we are able to create more opportunities for clients to pursue new hobbies, interests, or things that will benefit their health.

What have been your personal highlights since moving?
Just seeing the clients and how their quality of life has definitely improved. As a manager you’re constantly monitoring how things are going… there have of course been teething issues here and there, but the clients are visibly happier here. The impact the environment has on their wellbeing is a big factor – they have been much more settled and happy.

How did the clients handle the move?
Most of our clients handled the move really well and settled into the new home quickly. They all had bigger rooms, and the facilities are much nicer than our old building, so this helped with their openness to the move. Some individuals did struggle initially with the change – and understandably for some it presented practical difficulties.

We have a client, who is visually impaired and had to navigate a completely new space with lots of doors. It has taken some time, but we’re getting there and people, who initially struggled, are finding their way around better now and enjoying the space more. The garden is a big appeal for clients as it’s a much bigger space than we had before. The clients here are thriving.

What are you most looking forward to in the months and years ahead?
Continuing to settle in! The move was such a momentous occasion for all at Langley, and there are still workmen in and out sorting out some of the teething issues of the building, e.g. radiators, key-fobs, and other property related issues.

As we continue to find our feet and really settle here, it’s just about ensuring the clients and staff feel optimistic for the future. The new building has represented something seismic to all of us – and we want to grow into the space and make it our own. We’re looking forward to welcoming in more clients and working to achieve our missional objective.