Making A Complaint

We welcome all complaints and feedback from our clients. Feedback helps us make changes so that we are working in a way that best supports you.

Published 2nd January 2023

Watch a video breakdown of our complaints procedure

Download our Easy Read Guide below and the Complaints, Compliments and Suggestions Procedure in full:

Making A Complaint – Easy Read Guide
Complaints, Compliments and Suggestions Procedure
Housing Ombudsman Report 2025

Let us know your views – Client Survey 2026

Share your views on the service provided to you by Langley Trust this year. Your views are important and help us improve the services we provide to you.

Damp, Mould and Condensation Handbook

Director Strategies 2025

Have a read of the Director Strategies for 2025-2028

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